Frequently Asked Questions
You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.
- How do I make a reservation on your site?
It’s easy to make reservations on our site. All you need to do is fill out the online form including how many travellers, your overseas address and flight details and our team will complete the rest.
- What if I can’t find where I need to book on your site?
If you can’t find where you need to book on our website, don’t panic. Just contact our customer support team who will be happy to help you.
- How do I pay for my reservation?
You can pay for your reservation using Paypal or all major credit and debit cards..
- Is it safe to use my payment card on your site?
Our booking system is secured using SSL certification to ensure the safe encryption of your card details, which will never be stored.
- How do I make changes to my reservation?
Making a change to a booking is simple. Just contact our customer support team who will be happy to amend the journey details for you.
- How do I make a reservation for children under two?
To make a reservation for children under two, contact our customer support team beforehand who can make arrangements on your behalf.
- I am able to include extra luggage items to my booking?
To include extra luggage items to your booking just contact a member of our customer support team to discuss costs.
- Are your coaches and buses able to accommodate wheelchair users?
If you require a coach or bus to accommodate a wheelchair user please contact a member of our customer support team iso that we can make suitable arrangements for your transport.
- What areas do you cover?
We cover all areas of Belgium.
- Do your vehicles have WiFi?
Yes. All our coaches and buses come fitted with WiFi.
- What are your opening hours?
We are available for bookings 24 hours a day, 7 days a week.
- How far in advance should I make a booking?
We recommend that you reserve your vehicle at least 3 hours in advance of your departure.